Privacy Policy

Sora Mobile Detailing ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard the information you provide when using our website and services.

1. Information We Collect

• Name
• Email address
• Phone number
• Billing and payment details (processed securely by our payment provider, SumUp)
• Any other information you choose to provide in your enquiry or booking

2. How We Use Your Information

• Respond to your enquiry or booking request
• Provide quotes and arrange appointments
• Process payments securely through SumUp
• Communicate with you about our services
• Keep basic records for our business operations

We do not sell your information to third parties.

3. Lawful Basis for Processing

• Contractual necessity – to provide a service you’ve requested (e.g. responding to enquiries, processing bookings and payments)
• Legitimate interests – to run and grow our business responsibly

If we ever want to send you promotional messages, we will ask for your explicit consent first.

4. Data Sharing

We may share your information with trusted service providers who help us operate our business, such as:

• Website hosting providers
• Email providers
• Payment provider (SumUp) – to securely process your payments

These providers are only allowed to use your information to provide their services to us and must keep it secure.

5. Data Retention

We will keep your personal data only as long as necessary to:

• Fulfil the purpose it was collected for (e.g. completing your service)
• Meet legal, accounting, or tax obligations

After that, it will be securely deleted.

6. Security

We use reasonable technical and organisational measures to protect your personal data, including secure website connections (HTTPS), password-protected email accounts, and trusted payment processors (SumUp).

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Object to processing based on legitimate interests
• Withdraw consent (if we rely on it)

To exercise these rights, please contact us using the details below.

8. Contact Us

Sora Mobile Detailing Email: info@soramobiledetailing.com Phone: 07411 216179

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.